Vendor-event purchases: Customers should inspect their items and receipt before leaving the booth. Once the customer, or someone designated by the customer, takes physical possession of the purchased items, the items are considered delivered and the risk of loss, theft, or accidental damage passes to the customer, except to the extent caused by Harmony Hydration’s breach, a product defect, or applicable law.

Receipts: Harmony Hydration provides an itemized physical receipt for each completed purchase. Customers should retain the receipt as proof of purchase and delivery.

Returns: Because our products are personal-care items, we do not accept returns or exchanges of opened or used products. Unopened and unused products are subject to the return policy stated at the time of purchase, except where a refund or other remedy is required by law.

Damaged or incorrect orders: For shipped orders, contact us within 5 days of delivery with photographs of the item, packaging, and receipt/order information. We’ll review the issue and provide any remedy required by law or our policy.

Cancellations: Online orders may be canceled within 24 hours, provided the order has not already been fulfilled or shipped.